Alaka'ina Foundation Family of Companies Lead VI/AV/VTC Technician Workflow Management in Honolulu, Hawaii

Position Description

Lead VI/AV/VTC Technician Workflow Management


HI - Honolulu

Job Code


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Kūpono Government Services is looking for a qualified professional to provide workflow management for photography, AV and VI services for a facility in Honolulu, HI.

Workflow management includes supervision of the AV/VI technicians and ensures full coverage for photography, AV, and VI services and accomplish the following tasks:

  • Maintain directory of Defense Health Agency Video Network Center (VNC) on the MEDNET and alternate site VTC rooms located within TAMC’s Infrastructure and on the DISA Global Video System (GVS) on the NIPRNET.

  • Provide VTC scheduling, coordination, troubleshooting, and presentation. Install equipment when required and perform operations tests. There is an average of 48 VTC Sessions per month.

  • Perform equipment surveys for all TAMC VTC equipment and updates the TAMC VTC directory. Insure VTC software is compliant with all Information Assurance Vulnerability Assessments. Coordinate with departments and clinics to ensure that VTC firmware maintenance agreements are current.

  • Insure equipment in all TAMC IMD VTC rooms is in operational order. Provide assistance to clinics and departments in troubleshooting VTC issues.

  • VTC services often require performance of services outside of core hours due to the differences in time zones.

  • Create and maintain standard operation procedures documentation.


  • Required Education:

  • High School Diploma or equivalent.

  • Required Experience:

  • 5 or more years work experience of lead VTC operations, 2 years work experience in Visual Information/Audio Visual operations (to include work experience in photography in a healthcare environment).

  • Clearance:

  • Must have a favorable National Agency Check (NAC) or a NAC must be initiated.

  • Health Requirements:

    The following requirements are, except where otherwise indicated, considered essential:

  • A written statement from a physician that the individual is free of all communicable diseases or valid documentation.

  • Tuberculosis Screening . IPPD (Mantoux Intermediate Strength PPD 5-TU), unless contraindicated, will be administered within 6 months prior to reporting to TAMC or SBHC. Retesting will be required annually thereafter. The individual will be required to provide documentation to the Occupational Health Clinic. Positive tuberculin reactors will provide normal results of a chest x-ray.

  • Rubella, Rubeola, Mumps & Varicella Screening . Screening tests for the presence of Rubella, Rubeola, Mumps & Varicella antibodies can be performed and individuals with non-protective titers must be immunized prior to reporting to TAMC. If an individual has had the disease/diseases, a statement from a physician or authorized official attesting to the fact of the employee immunity if required.

  • Tetanus-Diphtheria . The individual is required to have had a Tetanus- Diphtheria immunization within the past 10 years. Documentation must be provided prior to reporting to TAMC.

  • Polio . The individual is recommended to have had a completed series of Polio vaccine prior to reporting to TAMC.

  • Hepatitis B vaccine . Required for all personnel with duties involving direct patient contact.

  • Annual influenza vaccine required for all personnel with duties involving direct patient contact.

  • Documentation of Results. All personnel will be required to furnish documentation and results of these medical requirements, which will be received by the Occupational Health staff during in processing. Personnel who are unable to furnish documentation will not be considered medically cleared and, subsequently, not be able to start work until there prerequisites are met.

Kūpono Government Services is a fast growing government service provider. Employees enjoy competitive salaries; a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 10 paid holidays. Kūpono Government Services is proud to be an equal opportunity employer.

For additional information on Kūpono Government Services, please visit

We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We are proud to state that we do not discriminate in employment decisions on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. If you are a person with a disability and you need an accommodation during the application process, please click here to request accommodation. We E-Verify all employees.