Hawaiian Airlines Product Manager, Lounges/Premier Club in Honolulu, Hawaii

Requisition Number 18-0640

Post Date 3/29/2018

Title Product Manager, Lounges/Premier Club

Department Commercial

City Honolulu

State HI

Part-Time No

Part-Time Weekend No


Key Responsibilities:

  • Manage Hawaiian Airlines’ owned lounges and related ancillary revenue travel products, including Premier Club memberships and lounge day pass sales

  • Responsible for third-party lounge access arrangements and costs in markets where HA does not have its own lounges

  • Accountable for delivering on multi-million dollar revenue budget as well as guest satisfaction, profitability and return-on-investment targets

  • Work with departments across the Hawaiian Airlines organization and with partners/vendors to market, sell and deliver products; respond to customer inquiries/complaints; ensure lounges are maintained to set standards; solve operational challenges; and implement product improvements

  • Analyze product financial and operational performance, and develop and execute strategies to improve performance

  • Develop and present business cases for new opportunities

  • Manage projects to implement new/updated products and ancillary revenue opportunities

  • Monitor airline and other industry lounge trends, conduct competitive product audits & analysis, and present synthesized findings on a regular basis

  • Other duties as assigned


Minimum Requirements:

  • At least five years relevant work experience in sales, marketing, business development and/or product management

  • Bachelor's degree or equivalent combination of education and experience

  • Experience in a service/retail operation

  • Ability to manage multiple products across all aspects of their life cycles (concept, business case, implementation, optimization, etc.)

  • Ability to sell/market products and services to new and existing customers/members

  • Ability to analyze performance and results of products (e.g., variances, forecasts, drivers) and develop logical, data-driven business cases for new business opportunities

  • Ability to communicate effectively and positively with customers, vendors and other departments; be persuasive and confident in public speaking, presenting to executives and leading meetings; develop concise management presentations

  • Strong interpersonal skills and ability to get things done in a cross functional work environment

  • Proficient in Microsoft Excel, Word, Outlook and PowerPoint

Preferred Qualifications:

  • Experience managing a P&L or meeting annual revenue targets

  • Experience in managing a service/retail operation and defining operating processes, standards and performance metrics

  • Experience leading and delivering projects on time, on budget and with minimal support/direction

  • Front-line customer service or operations experience

  • Experience negotiating with and managing vendors

  • Quantitative or analytical degree or work experience

  • Experience in the airline or online travel industries

  • Language skills / experience living in HA’s international markets

About Hawaiian Airlines

Hawaiian® has led all U.S. carriers in on-time performance for each of the past 14 years (2004-2017) as reported by the U.S. Department of Transportation. Consumer surveys by/Condé Nast Traveler/,/Travel + Leisure/and/TripAdvisor/have placed Hawaiian among the top of all domestic airlines serving Hawai‘i.

Now in its 89th year of continuous service, Hawaiian is Hawai‘i’s biggest and longest-serving airline. Hawaiian offers non-stop service to Hawai‘i from more U.S. gateway cities (11) than any other airline, along with service from Japan, South Korea, China, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides approximately 170 jet flights daily between the Hawaiian Islands, with a total of more than 250 daily flights system-wide.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available atHawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’sLinkedInpage.

For media inquiries, please visit Hawaiian Airlines’online newsroom.

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

  • Please view Equal Employment Opportunity Posters provided by OFCCP.

  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)