Hawaii Medical Service Association Worksite Wellness Consultant in Honolulu, Hawaii
Company:Hawaii Medical Service Assn.Job Title:Worksite Wellness ConsultantExempt or Non-Exempt:ExemptIsland:OahuCity:HonoluluLocation:KaimukiEmployment Type:Full TimeJob Summary:Partners with the Employer-Union Health Benefits Trust Fund (EUTF), State Department of Health, Chronic Diseases Prevention and Health Promotion Division (DOH CDPHPD), and EUTF union/employer groups to assist in the implementation of strategic and tactical multi-year well-being plans that will improve the health and well-being of EUTF members and their dependents. Works with the EUTF/DOH employers’ wellness leaders and wellness committee members to implement their worksite wellness plans, increase engagement in their respective worksite wellness components, and promote a culture of health and well-being. Demonstrates the value of HMSA’s portfolio of health and well-being solutions through onsite member presentations, group leader workshop sessions, seminars, and worksite wellness activities to retain and attract new membership. Fulfills the worksite wellness initiatives and deliverables under the Hawaii Public Health Institute (HIPHI) and (DOH CDPHPD) Contract.Supports HMSA’s overall sales and retention strategies by strategically servicing the health and well-being plan needs of our employer groups and their employees, and optimizes the promotion of health and well-being opportunities during those interactions. Utilizes approved marketing communication vehicles to educate members on the value of HMSA, and provides members with information on their specific employer health and well-being plan benefits.Requires travel to employer worksites more than 50% of the time.Duties and Responsibilities:Tactical Activities
Takes responsibility for the implementation of tactical worksite wellness plans to employer groups employing the best practices and adhering to the Account Plan Map to increase employee engagement.
Assists in conducting training and/ or seminars for employer groups’ administrators, leaders and/or group decision makers at workshops and/or seminar sessions and conducts other presentations/trainings based on business needs. Responds to group leaders’ questions regarding these subjects, as well as general questions relating to HMSA.
Conducts employee Health and Well-being presentations, Question and Answer sessions, and supports Health/Wellness fairs at employer sites on Oahu and the Neighbor Islands.
Employs exceptional selling skills to sell, promote, educate and implement HMSA and health and well-being plan benefits, tools and services to existing and potential members on the group specific plans offered, Worksite Wellness Program, Disease Management and Preventive Care programs, and other programs in accordance with the strategic marketing goals of HMSA.
Leads, participates, and/or facilitates meetings with the employers’ worksite wellness managers/committee members to keep on track with all events on the calendar. Also, conducts meetings that involve internal workstream meetings, as well as meetings that involve external participants.
Sets up calendar and explains responsibilities, expectations, and logistics to make implementation successful. Coordinates staffing and tasks for all deliverables with team members as well as other HMSA departments, vendors, etc., to drive awareness of HMSA’s value proposition.
Works in a cross functional team of Strategic Account Manager/Account Relationship Consultant/Account Service Representative/Health Plan Advisor. Is accountable for providing the reporting and outcomes measurement to the Account Team and internal stakeholders.
Responds to members’ questions regarding plan benefits and provisions, as well as general questions relating to HMSA. Resolves member complaints as necessary.
Learns and understands the content of health and well-being materials (including web portals) and may assist with material updates. Obtains materials from internal sources and distributes to groups in a timely manner.
Reports progress on a weekly basis to Manager of Well-Being Programs, proposes potential solutions for issues, alternatives to mitigate potential problems, and provides adequate notice for future resource needs.
When assigned, participates on the strategic planning team and assists with analyzing and providing insights based on the reporting data provided under the plan.
Manages internal and external customer relationships and participates in strategic planning and evaluation sessions with partner Business Teams.
Assists with the development of new presentations to communicate new strategies and business objectives.
Delivers reports such as aggregate report, participation reports, HMSA claims utilization and other data. Provides insights and recommendations for future action plans.
- Performs other duties as assigned.
Minimum Qualifications:Associate’s degree or equivalent combination of education and/or experience.One year of experience in a teaching, training, sales, marketing, project management or related position.Good working knowledge of Microsoft Office applications, includes Outlook, Word, and Excel.Excellent planning, coordination, and organization skills.Strong decision-making and problem analysis skills.Prior experience in a customer servicing position.Requires safely operating an insured automobile for travel to off-site locations to conduct and accomplish business related activities.Must have valid driver’s license, access to an automobile with current license, registration and no fault insurance.Active license with the state of Hawaii Department of Commerce and Consumer Affairs or pass all four sections of the state licensing examination within three months of hire date. Having an active license to sell Health, Life and Group Insurance products in the state of Hawaii is a condition of employment.Must be able to lift up to 30 pounds with or without reasonable accommodations.EEO/AA/Disability/Vets Employer