Wyndham Worldwide Bilingual (Japanese/English) In-House Marketing Agent -Kona in Kailua, Hawaii

Bilingual (Japanese/English) In-House Marketing Agent -Kona

Description

Wyndham Vacation Ownership is the world's largest vacation ownership company with an impressive list of world-renowned destinations. We've grown and excelled by remaining true to our corporate values of integrity, accountability and exceptional customer service. It is the strong values and Count On Me! service promise to be respectful, responsive and deliver a great experience. This is exhibited by our team and continues to set us apart from the rest.

The In-House Marketing Agent is responsible for qualifying and pitching Japanese guests at check-in and booking them for resort tour presentations and owner updates. The Bilingual Marketing Agent will be responsible for their individual performance and expectations as well as being responsible for overall job performance on their assigned shift. All marketers will report directly to management and assist management in team atmosphere and morale to increase overall tour production.

Duties & Responsibilities

  • Meet and exceed job performance standards and production standards set by management.

  • Create energetic work environment to promote job performance and production.

  • Assist manager and co-workers in order to complete job requirements.

  • Create areas of opportunity that will lead to increased production.

  • Relay any information as needed to management to assist in performance and expectation issues.

  • Treat all guests, employees, and management with respect at all times.

  • Accuracy is expected at all times in all areas of tasks performed

  • Relaying appropriate information to tour reception and management is expected and critical.

  • Be responsible for answering the phone and directing all calls to the appropriate department.

  • Mentor co-workers and new hires to perform at max capacity.

  • Attend training and one-on-one coaching sessions.

  • Verify and follow the qualifications and guidelines for touring Wyndham owners, RCI owners, Guests of owners and renters.

  • Maintain department standards of production, which may vary, based on corporate expectations for penetration. Assist other coordinators to accomplish goals.

Qualifications

Requirements:

  • High School Diploma or Equivalent Required.

  • Must pass background check.

  • Possess excellent communication skills both written and verbal.

  • Must be highly motivated with a positive attitude and good work ethic.

  • Must be detail oriented, professional and organized while maintaining multi-task abilities in a busy environment.

  • In-House (timeshare) experience a plus but not required.

  • Marketing experience a plus but not required.

  • Must be fluent in Japanese and English

Job: Marketing

Primary Location: United States of America-Hawaii-Kailua-Kona

Employee Status: Regular

Schedule: Full-time

Organization: WVO - Sales-Marketing

Job Posting: Apr 12, 2018, 4:31:40 PM

Requisition ID: 1805830

Equal Opportunity Wyndham Worldwide fosters a work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and do not discriminate either directly or indirectly against employees or prospective employees on the basis of race, color, religion, sex, sexual preference/orientation, citizenship, marital status, veteran status, national origin, age or disability, or against any other protection established by applicable law or regulation. We will make reasonable accommodations for eligible disabled applicants and employees in compliance with applicable laws and regulations. We are committed to actions and policies to assure fair employment, including equal treatment in hiring, promotion, training, compensation, termination and disciplinary action and will not tolerate unlawful discrimination either directly or indirectly by our employees or agents.